Request a Demo
Available Now · v1.0

Scan a QR.
Wi-Fi fixed.

Scan2Support turns every Wi-Fi complaint on your campus into a tracked, assigned, SLA-bound ticket — in under 60 seconds, with no app to install and no login for the person reporting.

Request a Live Demo See How It Works
No app install 5 Indian languages Auto-assignment SLA escalation On-premise or cloud
https://support.yourcampus.ac.in/dashboard
Total
237
Open
5
Resolved
218
SLA Breach
6
Recent Tickets
TKT-00241 Hostel B → Floor 3 → 312 OPEN
TKT-00240 CS Block → Lab 203 IN PROGRESS
TKT-00239 Library → Reading Hall RESOLVED
TKT-00238 Admin Block → Floor 1 RESOLVED
TKT-00237 Hostel A → Floor 2 → 118 RESOLVED
Issues Breakdown
No Internet Slow Speed High Latency Not Visible Drops Can't Connect

Wi-Fi complaints don't fail because of the network.
They fail because of the process.

A student messages a warden on WhatsApp. The warden calls the network team. Nobody records the room number. Three days later the same complaint arrives again — and nobody can prove whether it was ever fixed. Scan2Support replaces that chain with one QR sticker on the wall and a ticket that cannot get lost.

How It Works

Three steps for the person reporting. Everything else happens automatically.

Scan the QR on the wall

Every location gets its own printable QR poster — campus, block, floor, lab or room. The scan already knows exactly where the complaint is coming from, so nobody has to describe it.

Report in under a minute

Pick the issue, add name, roll number, room, mobile and email, attach a screenshot if useful, and submit. No app, no account, no password — in English, Hindi, Tamil, Telugu or Bengali.

Track it to resolution

A ticket number arrives by email instantly. The reporter follows every status change on a private tracking link, can reply, cancel, or rate the fix — without ever signing in.

Built for the person
who just wants Wi-Fi

The public portal is the whole product for 95% of your users. It has to be faster than complaining to a friend — so it is.

  • Zero friction. No download, no registration, no password reset loop. The QR opens straight into the form.
  • Five languages. English, हिन्दी, தமிழ், తెలుగు and বাংলা, switched from the portal itself.
  • Installable as an app. A progressive web app with offline support — useful precisely when the Wi-Fi is down.
  • Attachments. Photos, screenshots or PDFs go straight onto the ticket.
  • Self-help first. Your own knowledge-base articles appear on the portal, deflecting the complaints that never needed a ticket.
📶 Report Wi-Fi Issue
Takes less than 60 seconds
What's the problem?
🚫No Internet
🐢Slow Speed
📵Not Visible
⚡Drops
🔒Can't Connect
⏱️High Latency
📋 Your Details
Full Name
Roll / Registration Number
Hostel / Block  ·  Room No.
Email Address
Submit Complaint →

One Product, Every Moving Part

From the sticker on the wall to the monthly report on your desk.

QR at Every Location

Build your campus as a tree — campus, block, floor, lab, room — and generate a printable QR poster for each node. The scan carries the exact location into the ticket.

Smart Auto-Assignment

New tickets route themselves to the least-loaded engineer, or follow the rules you define by location and issue type. No manual triage queue.

SLA Tracking & Escalation

Set response and resolution targets per priority. Overdue tickets escalate on their own through multi-level policies that notify the right roles and email groups.

Live Dashboard & Analytics

Open, urgent, resolved, breached, today's load, issue breakdown and trends — the state of your network support in one screen.

Reports on a Schedule

Generate summary reports on demand or have them delivered automatically. Printable HTML/PDF for management, CSV export for everyone else.

Branded Email Notifications

Every registration, assignment, status change and resolution goes out in your colours, from your SMTP server, to the reporter and the right internal group.

Knowledge Base

Publish your own troubleshooting articles to the public portal and to your engineers — the cheapest ticket is the one that never gets raised.

Bulk Operations

Close a whole outage at once — bulk status change, bulk assign, bulk comment, and bulk import of your entire location tree.

Saved Filters & Templates

Every engineer keeps their own views, saved filters, reply templates and dashboard preferences — so the tool fits the way your team already works.

0s
To File a Complaint
0
Indian Languages
0
Apps to Install
0%
Tickets Audit-Logged
Optimus Secure
Wi-Fi Complaint Portal
📍 PLEASE MENTION
Your name, roll number, hostel & room number, mobile and email so our team can locate you.
📞 +91 98457 22994  |  info@opsec.co.in

This one is real — scan it.

Your brand,
not ours

Every poster, portal page and email your users see carries your institution's identity. Scan2Support stays invisible.

  • Logo and colours applied across the portal, the dashboard, the QR posters and every outgoing email.
  • Rewrite every word. Headings, help text, issue categories, the success message, even the submit button — all editable without a developer.
  • Your own SMTP and your own domain, so notifications arrive from an address your users already trust.
  • Print-ready posters generated per location, straight from the dashboard.

Private by Design

Complaint data is student data. Scan2Support treats it that way — and the rules are enforced in code, not in a policy document.

The Privacy Contract

Platform operators see counts, rates and trends — never a reporter's name, roll number, phone, email, room or description. The restriction lives in the route guards themselves.

Five Roles, Clear Boundaries

Platform admin, platform support, institute admin, manager and engineer. An engineer sees only the tickets assigned to them; a manager sees the whole institution; nobody crosses institutions.

Hard Tenant Isolation

A user's session is pinned to their own institution. Requesting another one is rejected outright — there is no silent fallback and no shared query path.

Audit Trail & Login History

Every administrative action and every sign-in is recorded, with an email delivery log alongside it — so "was the student ever notified?" is a question with an answer.

Encrypted Credentials

Stored SMTP passwords are encrypted with AES-GCM, sessions are signed JWTs, passwords are hashed with bcrypt, and the API is rate-limited and helmet-hardened.

Licensing You Control

One, two, three, five-year or lifetime licences per institution, with renewal and expiry handled automatically and visible from the dashboard before it bites.

Built For

Stop Losing Wi-Fi Complaints

We will set Scan2Support up for your campus — locations, QR posters, team, SLA targets and branding — and walk your staff through it. Ask for a live demo on your own data.

Request a Demo Call +91 98457 22994